We accept an exchange if a wrong item was shipped to you from our sorting center. We will send you the correct item after we have received the returned item at our collection center and ship the correct item to you.

1. Your refund will be visible on your statement between 1 and 10 days after it has been processed.
2. However, if a returned item is found to have been worn, stained with makeup or smells of perfumes or colognes, a 50% deduction will be made on the refund to cover up for the damaged/worn item/s.

If your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a dispatch confirmation email once your order is on its way and the expected delivery date. Simply click on ‘Track Order’ link within the email and this will take you to your account.

As a newly established and small-scale business, we offer no return or refund policy. However, we make exceptions for.

1. An exchange if a wrong item was shipped to you.
2. A refund if a payment was incorrectly processed, or your card was over-charged.
3. A refund or exchange if your card was overcharged for an item, or a wrong item was sent to you and your preferred item is out of stock.

1. If you are returning an item because you received an incorrect order, returns are free for both local and international orders, using the return portal. You have 7 days from when you receive your order, to send it back to us.
2. When creating your return through the portal, you will receive a return label. Please use the address label provided on the return label to ship your package back to us.